Policies

CUSTOMER SERVICE 
Need help with anything, we're here! For availability of products, store hours or simple questions, feel free to call either of our stores during our open hours and we'll most likely answer the phone (unless we stepped out for coffee... but we'll be right back!) For more complex questions, such as shipping quotes or bulk orders, send us an email. However, use whatever means you're comfortable with and we'll get you to the right person.

  • Castro 415-556-5300
  • Sunset 415-664-4422
  • Email info(at)localtakesf.com (Response always within 24 hours but usually within the same work day.)

DOMESTIC SHIPPING 
Domestic shipping is $3.  Orders usually ship within 1 business day by USPS Priority Mail and will arrive to most destinations within 2-3 days. You’ll receive a confirmation email once we’ve sent your order.   
 

INTERNATIONAL SHIPPING 
We are happy to work with you to determine the cost of shipping to your international address! Just send us an email (info(at)localtakesf.com) with your address and the types of items you'd like to purchase and we'll send you a shipping quote (usually within just an hour or so).

STORE PICKUP 
Prefer to pick your order up in person? Choose Local Pickup at Checkout and you get to come by the store of your choice during business hours to pick up your order at your convenience! This option is FREE and orders are usually available for pickup within an hour or two.

 

RETURN/EXCHANGE POLICY 
Not happy with your purchase? We'd love to help you find the right thing! Within 14 days of receiving your item(s), you can exchange it for any other item(s) or a store credit, to be used at any time in the future. 

To be eligible for an exchange:
-Your item must be unused and in the same condition that you received it. It must also be in the original packaging and/or have it's original tag(s).
-Proof of purchase is required.
-Edible goods are final sale only.

For purchases from our stores 
You may return/exchange your item(s) at either of our store locations regardless of where it was purchased. Proof of purchase is required.

 

For online orders 
Send your return to:

Local Take
Attn: Returns
3979B 17th Street
San Francisco, CA 94114

Include your proof of purchase and let us know if you'd like an immediate exchange or a store credit to be used in the future.

For in-store returns 
Online Returns/exchanges are accepted in any of our store locations. Please provide the order confirmation that was sent to you, so we can process your return. Please note that store credit can only be redeemed in-store and will not be available for online purchase.

 

GIFT MESSAGE
If you would like a gift message to be included, please type your message in the comments during checkout and we'll hand write it on a card for you.